In spring 2001 ept established its Contact Centre with the use of our precious experience in customer service and customer care in telecommunications services. Ept's Call Centre is characterised by dynamic development from the beginning. Ept started its activity in the market with 28 operator positions at the end of 2000, which was enhanced to 90 positions at the end of 2001, 120 positions at the end of 2002, and 180 positions at the end of 2003. With the continuous growth of our market share ept faced the tasks of capacity enhancement again. The Call Centre of ept operated with more than 200 positions at the end of 2004. At the moment we have two premises with almost 400 active workstations.

Our company owns the quality management system MSZ EN ISO 9001:2001 (ISO 9001:2000) certified by SGS Hungária Kft. The certificate covers the activity of the whole company. Our quality management system is fully paperless employing the process control, record-keeping and customer management software used by our company. Our company owns a data management regulation and an authority handling regulation in the frames of the quality management system, too.

While the education is strategically important in this field we add value to the education of our operators. Our new workmates get aquatinted with ept?s CRM system, its usage, the rules of telecommunications, the well-tried practices of marketing and telesales and the regulations of data protection on a several days long training.